Hey All!
Well we have had a very BUSY season so I would like to post for all you new clients how we go about setting priority for landscape jobs.
Basically our motto is "first come first serve". We do all we can as soon as we can. We even look at staging items we will need on your job ahead the project start time. Things like landscape blocks, dirt, mulch, tractors and larger equipment can be staged on the job site before and during the project.
There are two exceptions;
1.) If the customer request that they be there (on the job site) when their project is being done then we could have to move their job around and this can create unnecessary delays. What I mean is, if the customer is not ready when we get to their job then we have to push other waiting job(s) in front of them so that we keep from delaying any of those waiting.
This can be resolved by meeting with me prior to the job and going over every aspect of the project. Once this is done, give us the go ahead to complete your project like you have convoyed it. We have a "Satisfaction Guaranteed" policy so fear not, we will get it right because that's what you expect of us.
2.) If we have multiple jobs in the same area we will move jobs up the list to again save time.
We have yet to have a customer that hasn't recognized that we work hard and do what they expect. As I have said many times we work as hard as the customers wants us to.
